Arçelik Hitachi Home Appliances Sales Malaysia Official Store


(June 2019)

Arçelik Hitachi Home Appliances Sales Malaysia Sdn. Bhd. [Registration no: 197101001183 (11543-V)] respects the privacy of individuals with regard to personal data. This personal data and privacy policy is formulated in accordance with the Personal Data Protection Act 2010 ("Act"). For the purpose of this personal data and privacy policy, "Personal Data" shall have the meaning as ascribed to it in the Act. For the purpose of this Privacy Notice, “we” shall refer to the Company.

  1. The Personal Data about you which we may collect includes: -
  2. information collected when you fill in or update your information with us, which may include personal data such as your photograph, name and contact details; online identity which include cookies and IP address information which does not identify you on its own but what we link to you also qualifies as personal information.
  3. the contents of all documents submitted to us; and any messages or comments you submit to us in whatever manner, which may include personal data such as name, email address and telephone number.
  1. By providing any of your Personal Data to the Company, you hereby agree that the Company shall collect, retain and use the Personal Data for the following purposes
  2. providing you with services, benefits and after sales support under the Company’s business; and/or
  3. where relevant, marketing of goods and services and sending any updates, new products, special offers, advertising and/or promotional material to you; and/or
  4. conducting research on planning, product, goods, services, security and testing; and/or
  5. carrying out matching procedure in accordance with the law; and/or
  6. performing statistical analysis for various objectives in the Company and providing relevant information to the Company authorized agents, advertisers, event organizers, service contractors; and/or
  7. purposes connected with the operation, administration, development or enhancement of the Company’s business including for the purpose of which is relevant to support and/or or assist in any of the Company’s businesses, and/or
  8. where required by law, where the Company consider that such use or disclosure is necessary to respond to any claims or legal process, or where the Company suspects that fraud or unlawful activity has been, is being or may be engaged in; and/or
  9. where a third party requires in order for such third party to perform functions or obligations as required under the laws, rules, regulations, by laws and/or guidelines (whether or not having the force of law) or as required by any governmental and/or non-governmental authorities, agencies or departments (for example, to external auditors who are auditing the Company’s human resource processes); and/or
  10. making such disclosures as may be required for any of the above purposes or by law.
  1. You further agree that the Company may disclose and transfer (whether in Malaysia or abroad) to third parties including but not limited to the Company’s agents, consultants, solicitors, auditors, employers, contractors, suppliers, partners, advertisers, network operators, associated companies, any relevant authorities, embassies, statutory bodies, regulatory bodies, organisations or any relevant financial institutions, any other persons under a duty of confidentiality to the Company, any referee whose details are provided by you, service providers, for the Company’s operational, administration and development requirements and to organizations who provide archival, auditing, professional advisory, debt collection, insurance, banking, marketing, advertising, mail house, delivery, recruitment, call centre, technology, research, utility and security services to use, any affiliates campaign provider to provide the services you requires or any other assistance you request, disclose, hold, process, retain or transfer such Personal Data for the purposes of (B) above.
  2. The Company uses and discloses aggregated non-personally identifying information collected by us as part of the Company’s process of constantly improving our business.
  1. Please note that in the event that sufficient Personal Data is not supplied, or is not satisfactory to the Company then your application or request to Company for any of the above purposes as set out in (B) above may not be accepted or acted upon or the Company will not be able to provide the full range of benefits and/or services.
  1. Your Personal Data shall be stored either in hard copies in the Company’s offices or stored in servers located in or outside Malaysia and operated by the Company or its service providers in or outside Malaysia.
  2. Any Personal Data supplied by you will be retained by the Company as long as necessary for the fulfillment of the purposes stated in (B) above or is required to satisfy legal regulatory, accounting requirements or to protect the Company's interests.
  3. 3.The Company does not offer any online facilities for you to delete your Personal Data held by the Company.
  1. Personal Data held by the Company will be kept confidential in accordance with this Privacy Notice pursuant to any applicable law that may from time to time be in force.
  2. Any questions, comments, suggestions or information other than Personal Data submitted to us in whatever manner will be deemed voluntarily provided to the Company on a non-confidential and non-proprietary basis
  3. The Company reserves the right to use, reproduce, disclose, transmit, publish, broadcast and/or post elsewhere such information freely as set out in (C) above.
  1. The Company uses a number of mechanisms to protect the security and integrity of your Personal Data.
  2. For the internet, unfortunately, no data transmission over the internet can be guaranteed as completely secure. So while the Company strives to protect such Personal Data, the Company cannot ensure or warrant the security of any Personal Data transmitted to the Company and individuals do so at their own risk. Once any Personal Data comes into the Company’s possession, the Company will take reasonable steps to protect that information from misuse and loss and from unauthorized access, modification or disclosure.
  3. 3.A username and password may be essential for you to use some sections of the Company’s Website. For your own protection, the Company’s requires you to keep these confidential and to change your password regularly (if required)
  1. The Company web site ( or e-store ( contain links to other sites and pages. By activating a link, such as for example by clicking on the banner of an advertiser, you leave our web site and Company does not exercise control over any Personal Data or any other information you give to any other entity after you have left our web site.
  1. Due to the global nature of the Company’s business, the Company may transfer your Personal Data to the other members of the Company (which may be located in other countries) or to any parties located in other countries (including countries that have a different data protection regime than is found in the country where you are based). Any Personal Data transferred shall be used for the purposes as set out in (B) above and disclosed to parties stated in (C) above.
  2. Due to the nature of the Company’s business, the Company may transfer your Personal Data to other members of the Company where corporate transactions involving our company including reorganisation, company merger, transfer, sales, joint venture, assignment or other disposition of all or any portion of business, assets of stock, including without limitation in connection with any bankruptcy or similar proceedings.
  1. Under the Act, you have the right of access to your Personal Data held by Company on payment of a prescribed fee and to request correction of the Personal Data that is inaccurate, incomplete, misleading or not up-to-date.
  2. If you have any questions regarding this Privacy Notice or if you wish to request access to your Personal Data or if you wish to correct your Personal Data or if you wish to withdraw your consent to the Company for the processing of your Personal Data for the purposes as set out in (B) above or for the transfer of your Personal Data to the parties stated in (C) above, you may send your request in writing at the following address:
    Company Arçelik Hitachi Home Appliances Sales Malaysia Sdn. Bhd.
    (Formerly known as Hitachi Sales (Malaysia) Sdn. Berhad)
    [Registration no: 197101001183 (11543-V)]

    Lot 12, 2nd Floor, Jalan Kemajuan, Bangi Industrial Estate, 43650 Bandar Baru Bangi, Selangor

    Peti Surat No. 85 Pejabat Pos Bandar Baru Bangi 43657 Bandar Baru Bangi, Selangor

    Department Marketing Department
  3. The Company reserves the right to charge you a reasonable fee for the processing of any data access request.
  1. The Company reserves the right to amend this Privacy Notice from time to time without prior notice. The Company advises that you check this Privacy Notice on a regular basis.