Guide for first time order
- 1. Register your account at https://estore-my.hitachi-homeappliances.com
- 2. Go to a product you’re interested and click “add to my cart”.
- 3. View your shopping cart or click checkout.
- 4. Fill in your required information for user & shipping details.
- 5. Password verification via email is required, verify and click proceed to next.
- 6. Select payment methods and fill in required information.
- 7. Once payment is done, confirmation email will be sent to your inbox.
- 8. Tracking your shipping progress via order summary.
- 9. Register your product warranty after product received via e-warranty page.
1. Log into your account.
2. Go to Account details.
3. Click on Change Password.
4. Enter your current password and set your new password.
5. Password verification via email is required, verify and click proceed to next.
6. Click apply.
Yes, all prices displayed are inclusive taxes.
The payment methods available in debit transfer or credit card only.
SHIPPING & DELIVERY
We deliver to your shipping address by our assigned courier service provider. Product(s) are dispatched from distribution center. Delivery normally takes up to four (4) working days or it could be up to seven (7) working days for certain rural areas, delivery excluded East Malaysia (Sabah & Sarawak) as per now. If you're a Arçelik Hitachi Home Appliance Official Store member, you can track its progress via .
The delivery fee is fixed and is calculated by the size and weight of the product(s), plus the delivery location. All the delivery costs will be automatically calculated in checkout and displayed as a line item in your costs.
Unfortunately, we cannot deliver one order to multiple delivery addresses. In this instance, you must order product(s) separately and assign the different delivery addresses to each.
If you are unable to receive delivery of your product(s) in person or if you haven't received them within a reasonable period, for further instructions.
For disposal of old product(s), as all product(s) will be delivered by assigned courier service provider whosoever provide delivery services only, no disposal service will be provided. Please make your own disposal arrangement. We strongly suggest do not have any additional arrangement with any delivery person upon product(s) receiving. We reserve all right to not responsible in the event of any financial lost, any damages and injures during old items disposal.
For installation services as all product(s) will be delivered by assigned courier service provider whosoever provide delivery services only, no installation service will be provided. (For example: air conditioner(s) installation, unpacking the any product(s) and etc.) We strongly suggest you to have professional installation service provider to ensure all product(s) use in safe. With thus, we reserve all right to not responsible in the event of any financial lost, any damages and injures during product(s) installation due to inappropriate installation fault.
If the product(s) is temporary not available, we will provide the next earliest availability and delivery date or alternate product(s) model. Should the options offered deemed as not suitable, we reserve the rights to cancel the order and refund the full amount of your purchase. You may refer exchange & refund policy for details.
If you're a Arçelik Hitachi Home Appliance Official Store member, you can track its progress via My Account.
The changes of delivery is not advisable, and please ensure all the information of delivery fill in is accurate and deemed as your final confirmation. You may contact our customer services otherwise. Contact Us for further instructions.
No, all online purchase will be delivered direct to your designated address only.
No, not all the product(s) are available, some are exclusive model for Arçelik Hitachi Home Appliances Official Store only.
REFUND and exchange
To ensure our customer have satisfied shopping experiences at Hitachi Sales Malaysia estore-my, we recommend you read our refund and exchange policy prior your purchase. We recommend you have immediate inspection on the product(s) within seven (7) days after receiving to ensure you are completely satisfied with the product(s), including the product(s) quality and conditions, correct product(s) as per your purchased.
If you have any questions about the refund & exchange policy, please contact our support team here.
Refund & Exchange Policy strictly applied to online at
Please follow Refund & Exchange process below:
Step 1 : Please prepare all the required document as below
Proof of purchase (Purchase references number from your order summary page)
Photo of product(s) (Proof of product(s) damages, manufacturer defects with minimum 6 angles)
Step 2 : Send in your claim to marketing.AHMY@arcelik-hitachi.com
Step 3 : We will start evaluation within seven (7) working days after email received.
Step 4: We will proceed for refund, product(s) exchange, product reassembly or spare parts claim if the claim is valid.
Product(s) returns must be done within fourteen day (14) working days after received a confirmation email of the claim from us. The reasons of exchange strictly eligible as below only:
- 1. Incorrect Product(s) delivered from your purchase.
- 2. Damaged found upon received or within inspection period, seven (7) days after receiving.
With this, exchange standards shall as below:
- 1. The product(s) must be in new condition and returned in the original packaging, selling condition and original sealed with all the original accessories (including manuals, warranty cards, certificates and authenticity) and any gifts bundled.
- 2. The product(s) must not have been unpacked, used or installed.
Incorrect Product(s) : the product(s) is not the product(s) you purchased. The model or color is different from what is indicated on the purchase summary.
Product(s) Damaged : The product(s) is found to be damaged upon received.
All product(s) for non-exchangeable & unreturnable after used, installed, consumed, without manufacturing defects more than fourteen (14) days after product(s) received, or simply change your mind of your purchased.
If the exchange if valid, our assigned courier company will pick up the product(s) at the assigned date and time.
A : For Exchange (For Small Product(s)) - you will receive an confirmation email if the claim is eligible. A replacement unit will be arranged and delivery to your shipping address, and the same time we will pick up the returned product(s).
B : For Exchange (For Large Product(s)) - you will receive an confirmation email if the claim is eligible. A replacement unit will be arranged and delivery to your shipping address, and the same time we will pick up the returned product(s).
We would like to have the best possible online shopping experiences, our customer(s) should not have to pay for any shipping charges. In the unlikely event that a product(s) is returned to us in an unentitled for the claiming conditions, we may have to return it to you. We reserve the right to reject any return, refund & exchange deemed unfit or unreasonable.
If product(s) is damages in transit, please reject upon arrival, and send in your claim to marketing.AHMY@arcelik-hitachi.com within seven (7) working days of the date of reject. We will process the evaluation once the returned product(s) received at our end. We will arrange for a replacement of the product(s) or refund to you. Damaged product(s) must be returned in the condition received by you with all original packaging, accessories and/ or manuals. We reserve the right to reject any return, exchange, refund deemed unfit or unreasonable.
If your product(s) evaluated as manufacturing defects or parts missing, shall offered with following options :
A : For Spare Parts Claim – you will receive an confirmation email once the evaluation done. If the claim is valid, we will process your claim, and will arrange the parts deliver to you based registered shipping address.
B : For Manufacturing Defects (For Small Product(s)) : you will receive an confirmation email once the evaluation is done. If the claim is valid, we will arrange pick up from your designed shipping address. We will send a notify email once we received the product(s) at our end. We will progress with product inspection and product reassembly whichever required and returns the product(s) once it’s ready by the date and time assigned by you.
C : For Manufacturing Defects (For Large Product(s)) : you will receive an confirmation email once the evaluation is done. If the claim is valid, we will arrange on site product(s) inspection, reassembly whichever required by the date and time assigned by you.
Product(s) must be deemed faulty or defective by our service department. This may include inspection of the product(s), arranging for the product(s) to be sent for reassembly, or providing you with a replacement. We reserve the right to reject any refund & exchange deemed unfit or unreasonable.
Should you request for a refund after cancelling or returning your purchase, the process will take up to Fourteen (14) working days upon the approval date of cancellation of purchase.
We regret to inform that any cancellation due to a change of mind will not be accepted. If the product(s) delivered is the correct product(s) purchased and is not defective, it will not be considered for a refund. We reserve the right to reject any cancellation, refund deemed unfit or unreasonable.
Please fill in your promo code during checkout into promo code box, it will be applied instant deduction to your total amount.
Promo code will be only giving out during our promotion period, special occasion. It’s only usable and apply to Arçelik Hitachi Home Appliances Official Store with term & conditions apply.
The promo code is not eligible exchange for cash or product, it will no longer valid and deemed unusable after the validity date.
Secure Online Shopping
Every time Arçelik Hitachi Home Appliances Sales Malaysia Sdn. Bhd. collects your personal information (such as your delivery/billing address, contact details and so on), a secure connection via Secure Socket Layer (SSL) technology is established with your web browser to ensure that your details are encrypted and securely communicated to us, safe from prying eyes or malicious threats.
Comprehensive security measures and access controls are in place to protect customer information collected and stored on our servers and systems, and ensure that these details are only accessible by authorized personnel for authorized reasons.
These security measures are routinely tested and validated by independent security companies in order to provide the highest levels of security to protect customer information.
Secure Credit Card Payment
Arçelik Hitachi Home Appliances Sales Malaysia Sdn. Bhd. has engaged the payment gateway service provider to secure all aspects involving customer payment via credit cards.
All customer credit card information is securely submitted and processed. Arçelik Hitachi Home Appliances Sales Malaysia Sdn. Bhd. staff cannot access, view, process or store sensitive cardholder data (such as credit card numbers, PIN codes or CCV codes). Credit card details are encrypted by the customer's browser before they are sent to payment gateway systems, and are never exposed in clear-text.
The system is to meet the regulatory security requirements outlined by the Payment Card Industry Data Security Standard (or PCIDSS). PCIDSS certification is required by banks and credit card issuers in order to allow merchants such as Arçelik Hitachi Home Appliances Sales Malaysia Sdn. Bhd. to accept payments from customer credit cards.
Online purchases are made easy and secure with a selection of payment options, including credit card (Visa & Master), online bank transfer.
Verified by Visa and MasterCard Secure Code protect your transactions when you're shopping online. Register for either of these free services and your purchases are guarded using your own personal password, which acts the same way as using your PIN or signature when you buy an product(s) over-the-counter in a store. This verifies your identity when making your online purchase, ensuring payment is safe and secure.